Last updated: September 4, 2026
1. Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on Sundays or public holidays. If we experience a high volume of orders, processing may be delayed by a few days — we will notify you by email or phone if there will be a significant delay.
2. Shipping Methods and Delivery Time
We ship across India through reputed courier partners. Estimated delivery times are as follows:
- Metro cities: 3–5 business days
- Other cities and towns: 5–8 business days
- Remote or hard-to-reach locations: 8–12 business days
These timelines are estimates and begin from the date of dispatch, not the date of order. Delivery times may vary due to courier delays, weather conditions, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, are calculated at checkout based on your delivery location and order value. Any free-shipping thresholds or ongoing offers will be clearly displayed at checkout.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email or SMS with your tracking number and a link to track your shipment. Please allow 24–48 hours for tracking information to update after dispatch.
5. Delayed or Lost Shipments
If your order has not arrived within the estimated delivery window, please contact us with your order number so we can look into it with our courier partner. In the rare event that a shipment is lost in transit, we will work with you to arrange a replacement or refund as appropriate.
6. Incorrect Address
Please ensure your shipping address is accurate and complete at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address. If you notice an error after placing your order, contact us immediately so we can attempt to correct it before dispatch.
7. Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you with a replacement or refund in line with our Refund and Returns Policy.
8. International Shipping
At this time, we ship only within India. We are working on expanding our shipping options and will update this policy when international shipping becomes available.
9. Contact Us
For any questions about your shipment, please reach out via our Contact Us page.